FAQ's
LOCAL TO SEATTLE, WASHINGTON STATE OR OREGON?
We offer Local Pickup in Magnolia and Edmonds. Just SHOP, click the Cart Icon at the top right, and choose "Local Pickup" and select your location! We'll e-mail you within 48 hrs with pickup details! We're also available in all Whole Foods stores in Washington and Oregon!
SHIPPING FAQ'S
We typically ship orders Monday through Friday (and sometimes Saturday). Please know that holidays may affect this shipping schedule. We ship ALL of our orders in packaging that is completely recyclable! Even down to the kraft tape!
We are truly a small business and we do not have our shipping staff working 24/7. You will receive an e-mail notification that your order has shipped with your tracking number! Please know that we have no control over your package after it leaves our facility!
SHIPPING FEES
- We offer FREE SHIPPING on orders over $49.99 (in the United States).
- Orders under $49.99 will incur a $6 shipping fee. You may select another service at a calculated cost.
- International orders begin shipping at $10 shipping and increase based on number of products ordered (you will be responsible for VAT taxes and/or customs/brokerage fees).
- Wholesale orders are shipped at a rate of $10 per case.
RETURN/REFUND POLICY
Check out our Refund and Returns page here.
DELIVERY POLICY
As mentioned above, we typically ship Mondays-Satudays. Most packages are received in 3-5 days.
CANCELLATION POLICY
Subscriptions may be modified or canceled at anytime, without charge. E-mail us at hello@seattleelderberry.com if you are having difficulty with your subscription.
